Results 1 to 4 of 4
Like Tree2Likes
  • 1 Post By maw308396
  • 1 Post By Frankincense

Thread: Cannot receive the activation email

  1. #1
    Banned
    Join Date
    Sep 2021
    Posts
    2
    Thanks
    1
    Thanked 0 Times in 0 Posts

    Cannot receive the activation email

    I have tried several times and no activation emails have been sent to my mailbox.
    Is the email system under maintenance?
    Suyan likes this.

  2. # ADS
    Circuit advertisement
    Join Date
    Always
    Posts
    Many
     

  3. #2
    Junior Member
    Join Date
    Oct 2021
    Posts
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Points: 21, Level: 1
    Points: 21, Level: 1
    Overall activity: 1.0%
    Overall activity: 1.0%

    No activation email

    Hi, I have tried multiple times with different emails, but I don't receive an activation email. Is there a problem with the activation system?

  4. #3
    Your dear leader Frankincense's Avatar
    Join Date
    Nov 2010
    Location
    Japan
    Posts
    21,156
    Thanks
    39
    Thanked 767 Times in 575 Posts
    Points: 66,953, Level: 100
    Points: 66,953, Level: 100
    Overall activity: 9.0%
    Overall activity: 9.0%
    Achievements:
    Three FriendsRecommendation Second ClassVeteranTagger Second Class50000 Experience Points
    Awards:
    Arm of Law

    Re: Cannot receive the activation email

    Hi @Brizze; In case you wonder why your thread disappeared, I've merged it with other members' who have the same issue.

    We apologize for the inconvenience. For now, please wait for Checkmate's response.

  5. #4
    ピュア&イノセント Checkmate's Avatar
    Join Date
    Oct 2010
    Location
    Castle Groundgroup
    Posts
    6,809
    Thanks
    206
    Thanked 5,372 Times in 869 Posts
    Points: 165,615, Level: 100
    Points: 165,615, Level: 100
    Overall activity: 2.0%
    Overall activity: 2.0%
    Achievements:
    Three FriendsOverdriveRecommendation First ClassTagger Second ClassVeteran50000 Experience Points

    Re: Cannot receive the activation email

    Long story short, it is solved. The more extended version is below:

    We use the Let's Encrypt certificate to encrypt communication between our servers. In October, LE's cross-signed root certificate (by GeoTrust?) expired, and the certificate bundle on each server requires an update to trust each other. Unfortunately, The email server only receives one update annually for stability reasons, as we don't use cutting-edge technology for emails. That's why it's missing an updated root certificate which results in rejected communication.

    Update to the root certificate bundle fixed this problem, and restore the email service. Also, the email server was sending its heartbeat to my monitoring system, it wasn't technically down, so it has managed to have gone under the radar.

    I only post what I bought. My uploads are for those who share the same taste but could not easily import them. If you can buy the game, please do it to support the company.
    Bugs report belong to the Site Support, not my inbox.

  6. The Following User Says Thank You to Checkmate For This Useful Post:


Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. [Question] Cannot receive the activation email
    By misaka86 in forum Site Support
    Replies: 3
    Last Post: March 26th, 2021, 09:29 AM
  2. [Bug] Still not received the activation mail
    By Astra in forum Site Support
    Replies: 14
    Last Post: April 10th, 2019, 11:20 AM
  3. [Not a Bug] I cant receive activation email
    By rikuma2015 in forum Site Support
    Replies: 1
    Last Post: May 25th, 2015, 05:44 PM
  4. [Answered] activation email, please Resend the activation email
    By XxdragonboosterxX in forum Site Support
    Replies: 2
    Last Post: November 13th, 2014, 09:15 AM
  5. [Answered] Why AS did not receive the donation from members in forum?
    By Shine in forum Site Support
    Replies: 5
    Last Post: October 22nd, 2011, 10:03 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •